Source, vet, hire, and manage all household service providers and vendors
(e.g., cleaning, landscaping, maintenance, pet care, security, specialty services)Serve as primary point of contact for household staff and vendors, including scheduling, communication, and issue resolution
Oversee vendor performance, renegotiate terms when appropriate, and replace providers as needed
Manage household purchasing, replenishment, and inventory
(linens, supplies, consumables, seasonal needs, and essentials)Coordinate groceries, household goods, and recurring orders to ensure seamless availability
Organize household systems to improve efficiency and reduce friction
(pantries, closets, storage, back-of-house spaces)Coordinate decorating, seasonal setup and breakdown, and home refreshes in alignment with client preferences
Manage home maintenance schedules and preventative care to avoid last-minute issues
Oversee repairs, upgrades, and minor projects through trusted vendors
Coordinate care, oversight, and readiness of secondary or additional residences
Ensure homes are prepared in advance of arrivals, departures, and hosting needs
Proactively identify gaps, inefficiencies, or upcoming needs and address them before they require client attention